At Associated Banc-Corp, they are proud of their long and rich tradition of providing superior financial services to their communities, combined with exceptional customer service. Personal service is their guiding principle, from providing products that meet and exceed individual customer needs, to doing the “little things” that make customer experience with Associated a special... show more
Associated Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 07/27/2024.
2.1
184 reviews
from WalletHub and across the web
184 reviews from WalletHub and across the web
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Most Recent
andy anderson
@na15339
1 Star Rating
Called to find out what loan options I had for financing some major improvements on a rental property. I was told someone would call me tomorrow. At 9:30 the next day, someone calls asking for me. I identified myself and he apologized because our appointment was for 10 am. Huh? I wasn't given a specific time. I told him it was okay to talk now. No, he says, "I have an appointment with someone else now." I'm thinking, okay, things happen. The phone rings at 10 am. It is the same number that rang at 9:30 am. The voice at the other end is stammering and it is readily apparent he has no idea who he called. I identify myself and he apologizes for his confusion. He proceeds to offer options that are not even close to being competitive. I thanked him and said it was less expensive to put my planned improvements on my credit card.
Given how unorganized and confused this man was, I had no confidence in what he was telling me, nor did I have confidence in the quality of their products. He was the fourth lender I called, so I indeed had timely comparisons, and he wasn't even in the ballpark.
Product: Associated Bank Home Equity
Comment
1
Robert Mahoney
@moose1016
1 Star Rating
It's a dump! Stay away because it's nothing but a headache. They are extremely incompetent. You'll be calling them every month to fix something because is run by stooges that are braindead. These clowns couldn't lead an army of ants to a piece of bread. If I could have negative stars to throw at them, I would. Stay away
Product: Associated Bank Car Loans
Comment
1
Navi Shlomo
@pedullabass3
2 Star Rating
Strange unknown charges and fees occur regularly and are often found to be accounting errors on the side of the bank. I am anxious about their policies, which change frequently. Customer service at most branch locations is fair to average.
Product: Associated Bank Checking
Comment
1
Scrptz2
@Scrptz2
3 Star Rating
Outside of what the customer service may be, they are one of the few banks that looked out for me going through a tough time during identity theft.
Product: Associated Bank Checking
Comment
1
Jennifer Hickman
@jenHickman
1 Star Rating
Very slow at everything. Calling customer service they are very rude. They don't try to fix the problem until tou are ready to close the account
Product: Associated Bank Checking
Comment
1
Scott_deepthi
@Scott_deepthi
1 Star Rating
Avoid this despicable bank!
They invite you to open an account with them and encourage you to set up DD and initial funding, after all verifications and deposit they will suddenly freeze your accpunt without notice. One day you wake up and cannot login into your account or see your balance or pay any of your bills. These theives then will not provide answers or help you. Using a faulty fraud detection system then disconnect you from your own hard earned money and will not give any recourse. You will get very rude people like bridgette who wont help you.
The only course of action you have left is filing a complaint with CFPB asap and let CFPB force these thieves to provide answers. Thank god for CFPB. Without auch regulatory federal agencies these thieves would thrive on stolen money from customers.
Never make these your primary bank.
Avoid at all costs.
Product: Associated Bank Checking
Comment
1
patricia_klitzke
@patricia_klitzke
1 Star Rating
If we didn't have so much that comes out of our checking accounts automatically and direct deposits set up, I would pull every last penny I had from my accounts at Associated Bank and go elsewhere. And one star to too high of a rating. Appleton, WI
Product: Associated Bank Savings
Comment
2
twotravelgirl888
@twotravelgirl888
1 Star Rating
DO NOT DO ANY BUSINESS WITH THIS BANK!!! Go ANYWHERE ELSE!! Your account will be frozen for no reason without any notices. And there is nobody in the bank who can help. I get the same answer, someone will contact you, every time I call or in the branch. I've been waiting for someone to contact me for a month already but still no luck. The WORST bank experience ever.
Product: Associated Bank Checking
Comment
3
Scott_deepthi
@Scott_deepthi
Same thing happened to me. I have filed a complaint with CFPB and they will be forced to return my hardearned money back. Pls file a complaint with CFPB so CFPB can have a data base of these fraudlent freezes and can at some point penalize this bank
Comment
1
Anonymous
@Anonymous
5 Star Rating
The rate that we received is fair, and we have had a good experience with this bank. In the future, if we need to finance a vehicle and have the opportunity to use Associated Bank, we will do so.
Product: Associated Bank Car Loans
Comment
1
Yochanon ben Yisrael
@NaviS49
2 Star Rating
Mobile banking does not update account balances correctly -- leading to errors in the bank's favor when overdrafts occur.... Pending payments are also shown but are confusingly updated making your current balance always a matter of uncertainty.
Product: Associated Bank Checking
Comment
2
sandracardeiro
@sandracardeiro
1 Star Rating
Why is zero stars not an option?.... Go ANYWHERE else if you can!! Trying to make payments to this company is a JOKE. Doesn't recognize my email or password AGAIN. Been through this two times already. Make sure you make your payment Mon-Fri only and pay attention to holidays as well!! What a joke. Will refinance with someone else as soon as I am able!
Product: Associated Bank Car Loans
Comment
1
mani21282
@mani21282
1 Star Rating
This bank is horrible & has unprofessional staff members with very obnoxious attitude! They will hold your money & will not let you have access to your own money which I have direct deposited via my home refinancing & they froze my account,
Therefore, I have no access to any of my own money to pay for my food, medication for high blood pressure, eye medications & other necessary items. I am 66yrs old & my late 36yr
son died 5mos ago. Therefore, I am under tremendous pressure & grieving my son’s death at the present time.
I need my money to go overseas to conduct my son’s religious rituals
In addition, my 1st cousin died out of the country & I was not able to attend his funeral, due to this bank freezing my account for no reason at all & not even my fault. Their staff member told me that they just don’t keep large amounts of money in their vault. Therefore, I have to request in advance for them to order money from their home office. However, since they froze my account, they can’t even order any money for me to withdraw at this time! I am still waiting for the manager to review my account & return my call.
I have lived in America for over 50yrs & this is the horrendous thing that has happened to me. This is my own money & being discriminated like a criminal & treated unfairly.
So, I have written a letter to the CEO of the bank & filed a complaint to Better Business Bureau on Dec 27, 2022.
I am definitely going to close my account with Associated Bank & take my business elsewhere where there is better service.
I would definitely not recommend anyone to Bank at Associated Bank st all, they will confiscate your money & use it to earn interest on your own money & not allow access to your own funds, which is so ridiculous.
If this matter doesn’t get resolved by this week. I am definitely contacting my attorney & file a lawsuit against this bank.
Product: Associated Bank Business Services
Comment
2
Scott_deepthi
@Scott_deepthi
Contact CFPB consumer financial protection bureau and file a complaint against this bank. CFPB will force these theives to give your money back.They did this to me also. And another commentor above as i can see. I have filed a complaint to CFPB. Not only will CFPB will help your individual case but also all the combined data of complaint will trigger investigation and lawsuit and penalize these thieves for stealing people's hard earned money.Sorry for your loss. While grieving your Son's death you should not have to deal with this. Hopefully these thieves are made to pay interest for keeping your money.
Comment
Ceatra_bank
@Ceatra_bank
1 Star Rating
I've Banked with Associated every since 1983 when it was First Savings. I had a Checking, Savings & CD Accounts. (My Complaint) I purchased goods online with my debit card and I never received my merchandise. Therefore, I contacted the checking department with my concern only to be Racially Profiled for the second time! Then I complained to the team lead about the rep's behavior and ultimately I was treated worse. Then of course nothing was done in regards to the rep's behavior or with my original concern. I was humiliated to say the least because this Racial Profiling is a pattern with Associated Bank's Checking Account Department. Please refrain from doing business with Associated Bank!
Product: Associated Bank Checking
Comment
1
vedittman
@vedittman
1 Star Rating
I took out a line of credit secured by my home earlier this year. I went with Associated due to the personnel that they had at two of their remote locations that were convenient to where I lived. The process was rather drawn out however and I felt the document requirements were somewhat redundant. On at least 5 different occasions I provided Associated with proof of insurance during the application process as they appeared to be unclear as to what they wanted.
Last week I received a time sensitive document from Associated requesting insurance information that had been sent to them on 2 previous occasions. The letter was dated Nov 3 but it was postmarked Nov 14 from Miami, Fl (I live in WI). I received the letter on Nov 21. The time sensitive document required a reply in 15 days from the date of the letter, so when I received it the information they demanded was already past due. I sent an email to the staff member who handled my loan application and asked her to forward the document to me that was requested in the letter to make sure Associated had actually received it from my insurance agent back in May prior to closing the loan. I received the document from her the next day with the statement that it met Associated Banks requirements.
Yesterday I received another letter from the bank stating that they had taken out another insurance policy on my behalf to satisfy their demands and would be charging it against my account.
Knowingly delaying the delivery of mail is a felony. Charging a customers account without their consent violates Federal Banking rules. Treating a customer as Associated has treated me is bad judgement.
Although the fee was minor, some $30, my home is one of my most valuable assets. If this bank will treat me like this over such a minor matter, what will they do if something major were to occur??? I have become extremely nervous about Associated Bank.
I am in the process of removing my business from this because of this and also because Associated recently closed the 2 satellite banks I mentioned earlier and is no longer convenient to me. Also I have major concerns about the health of this institution along with my questions regarding the quality of their staff.
Product: Associated Bank Mortgages
Comment
1
michael04eric
@michael04eric
1 Star Rating
Only because 0/5 stars wasn't an option. Not being able to see pending or declined deposited checks is a major inconvenience, and your new UI is absolutely disgusting.
Product: Associated Bank Savings
Comment
1
Review Associated Bank
Associated Bank Offers
Checking
Home Equity
Savings
CDs
Business Services
Car Loans
Credit Cards
Investments
Mortgages
Personal Loans
Associated Bank Q&A(6 questions)
Get answers to your questions about Associated Bank below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
Upvotes
How do you find your overdraft limit on your checking account?
Reply
Upvotes
What is the Associated Bank phone number?
Reply
Ramses Delgado, Banking Moderator
@ramses_delgado1
The Associated Bank phone number is (800) 236-8866. They offer customer service support over the phone Monday through Friday from 7:00 AM to 9:00 PM Central Time (CT) and Saturday from 8:00 AM to 5:00 PM CT.
Also, you can use the automated telephone banking to hear your account balances and transactions, make transfers and report lost or stolen debit cards.
If you're looking for a checking account, be sure to take a look at...
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Upvotes
Is there an app that shows you where you can withdraw cash besides Associated Bank ATMs?
Reply
Upvotes
Why haven't I received my refund from PayPal yet?
Reply
Upvotes
I referred my roommate to Associated, how do I claim my referral reward?
Reply
WalletHub
@WalletHub
According to the company's website, you need to complete the registration form here: https://www.referlive.com/associatedbank You can also find all the steps required in order to claim your referral reward on this page.
Upvotes
Is it true I have to make a minimum deposit to my Associated account every month?
Reply
WalletHub
@WalletHub
Your checking account doesn't require that you deposit a minimum amount every month. You just need a minimum of $100 as an initial deposit.
